Refund policy

When you get a full refund

Within 14 days of payment, provided you have not created a project. We can check this exactly — the system records whether a project exists under your account — so there is nothing to argue about.

When we cannot refund

• After 14 days from payment.
• Once you have created a project, because the service has been delivered — you and everyone you invited have used it.

If a project was created by mistake and never used, write to us. We would rather look at it than lose you.

Yearly plans

The same 14-day rule applies from the date of each payment. You may cancel at any time; cancelling stops the next renewal and does not refund the current period. The projects you already have keep working normally for everyone on them — you simply cannot start a new project until you renew, and you can download everything at any time.

Being invited is always free

If someone invited you to their project, you were never charged, so there is nothing to refund.

How to ask

Email billing@plars.ae from the address on the account. We reply within two working days, and refunds go back to the card or account you paid from, usually within 5–10 working days depending on your bank.

Who you are contracting with

Plars Build Project Management Services, licence 1642543, Dubai, United Arab Emirates.